FAQs & Customer support

Here you will find a full list of potential answers to the questions you may have about our orders, shipping & return policies. Please click on the appropriate links within the drop down menus to learn more. If you have any additional questions, please email us at info@jadesix.com and we will get back to you shortly.

ORDERS

• Can I cancel my order?
• I ordered the wrong size or color.
• My order was cancelled immediately. 
• Was I charged multiple times?
• What are the restrictions on promos, deals coupons, discounts, etc?
• Pre-order processing.
• Product care.

SHIPPING

• What is your shipping policy?
• How long is order processing?
• When will my order ship?
• What shipping carriers do you use?
• Do you ship worldwide?
• International customs, duties, and taxes.
• I did not receive my full order, where is the rest?

RETURNS & EXCHANGES

• Can I cancel my order?
• How do returns & exchanges work?